Return Exchange Policy
Return & Exchange Policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, we are here to help with an easy return and exchange process.
Return Eligibility
You may request a return within 7 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The product must be returned with all original packaging
- You must provide proof of purchase or order number
- The item should not be damaged due to misuse or improper handling
Exchange Eligibility
We offer exchanges for:
- Damaged products
- Defective items
- Incorrect items received
- Size issues, if applicable
To request an exchange, please contact us with your order details and clear photos of the product.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or opened products
- Personal care items
- Customized products
- Gift cards
- Products damaged by the customer
Return Process
To start a return or exchange request:
- Contact our customer support team
- Share your order number and product photos
- Wait for return approval
- Ship the product back to us
- Once received and inspected, we will process your refund or exchange
Refund Timeline
Approved refunds are usually processed within 5–7 business days after the returned product is received and inspected.
Return Shipping Charges
Customers may need to pay return shipping charges unless the item received is damaged, defective, or incorrect.
Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery.
We may request photos or videos for verification.